Introduction
At ConfigCloud ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively, the "Services").
Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.
Information We Collect
We collect several different types of information for various purposes to provide and improve our Services to you.
Personal Data
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Payment information (through our payment processors)
Usage Data
We may also collect information on how the Services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Analytics Data
We use analytics services like Google Analytics to collect information about the use of our Services. These analytics services may use cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports on activity, and provide other services related to website and application activity and internet usage.
VPN Configuration Data
When you use our Services to create VPN configurations, we collect information necessary to generate and manage these configurations. This may include:
- VPN server details and settings
- Authentication methods and credentials
- Configuration preferences
- Distribution information
We do not collect or store the actual VPN traffic data that flows through your configured VPN connections.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Services
- To notify you about changes to our Services
- To allow you to participate in interactive features of our Services when you choose to do so
- To provide customer support and respond to inquiries
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent and address technical issues
- To process payments and prevent fraudulent transactions
- To provide you with news, special offers, and general information about other goods, services, and events which we offer
Data Security
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, including:
- All sensitive information is transmitted via Secure Socket Layer (SSL) technology
- All stored data is encrypted using industry-standard encryption
- Access to personal information is restricted to authorized personnel only
- Regular security audits and assessments
- Secure authentication mechanisms for all services
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
GDPR Rights (EU Residents)
If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of Access - You have the right to request copies of your personal data.
- Right to Rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure - You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing - You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
CCPA Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know - You have the right to request that we disclose certain information to you about our collection and use of your personal information.
- Right to Delete - You have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions.
- Right to Opt-Out of Sales - You have the right to opt-out of the sale of your personal information to third parties.
- Right to Non-Discrimination - We will not discriminate against you for exercising any of your CCPA rights.
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@configcloud.com or through the Contact form on our website. We may need to verify your identity before responding to your request.
International Data Transfers
Your information, including Personal Data, may be transferred to —— computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
ConfigCloud will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Children's Privacy
Our Services are not intended for use by children under the age of 16 ("Children").
We do not knowingly collect personally identifiable information from Children under 16. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For significant changes, we will make reasonable efforts to provide notification via email or through a notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@configcloud.com
- By visiting the contact page on our website: Contact Us
- By mail: ConfigCloud Inc., 123 Tech Street, Suite 456, San Francisco, CA 94103, USA
For data protection inquiries specifically, you can contact our Data Protection Officer at dpo@configcloud.com.