Setup Guide

Follow these simple steps to set up your apple VPN client on iPhone, iPad or Macbook

Click to watch the guide video

1

Download your mobileconfig file

First, you need to download the VPN configuration file (mobileconfig) that was sent to you.

Tap on the download link in your email or message

Tap on the download link through web browser (safari)

2

Open your mobileconfig file

After downloading, you'll need to open the mobileconfig file:

  • If a notification appears, tap on it to open the file
  • If nothing happens, go to Settingson your device
  • You should see a message at the top saying Profile Downloaded
  • Tap on this message to continue
Profile Downloaded notification in Settings

Look for 'Profile Downloaded' atthetopofSettings

3

Install the VPN profile

Now you'll see information about the VPN profile:

  • Review the profile details
  • Tap the Installbutton in the top right corner
  • You may need to enter your device passcode
Install profile screen

Tap 'Install' inthetoprightcorner

4

Trust the certificate

You may see a warning about trusting a certificate:

  • Tap Trustto continue
  • This is a normal part of setting up a secure VPN connection
Trust certificate screen

Tap 'Trust' to continue with the installation

5

Complete the installation

Finish the installation process:

  • Tap Donewhen the installation is complete
  • You'll now have a VPN configuration on your device
Installation complete screen

Tap 'Done' to complete the installation

6

Connect to the VPN

Now you can connect to your VPN:

  • Go to Settingson your device
  • Tap on <strong>VPN</strong> (or General → VPN on older iOS versions)
  • Toggle the switch to turn on your VPN
VPN toggle in Settings

Toggle the switch to connect to your VPN

Frequently Asked Questions

When you install a VPN profile, you'll be asked to trust a certificate. This is normal and necessary for the VPN to work securely.

The certificate ensures that your connection to the VPN server is encrypted and secure. It's like a digital ID card that verifies the VPN server is legitimate.

Since this VPN profile was sent to you directly by someone you trust, it's safe to trust the certificate.

On iOS devices, downloaded mobileconfig files don't appear in your Files app. Instead:

  • Go to Settingson your device
  • Look for Profile Downloaded at the top of the Settings screen
  • If you don't see it, try downloading the file again

If you still can't find it, check your email or messages again and tap the download link once more.

This is normal behavior on iOS. When you download a mobileconfig file:

  • The file is downloaded but doesn't open automatically
  • You need to go to Settingsto find and install it
  • Look for Profile Downloaded at the top of the Settings screen

If you don't see 'Profile Downloaded' in Settings, try downloading the file again.

When your VPN is active, you'll see a VPN icon at the top of your screen:

  • Look for a small VPN
  • You can also check in Settings → VPN to see if the toggle is on

If you don't see the VPN icon, try toggling the VPN off and on again in Settings.

To disconnect from the VPN:

  • Go to Settingson your device
  • Tap on VPN(or General → VPN on older iOS versions)
  • Toggle the switch to turn off your VPN

You can reconnect at any time by toggling the switch back on.

To remove/uninstall the VPN follow, this uninstall link